Never. Personalization is always free on every MerryKeep item — whether you add one name or a full family with dates and a photo, the listed price doesn't change.

As you type names and dates or upload a photo, your design updates on screen in real time. You'll see exactly how your keepsake will look before you add it to your cart — no guessing and no surprises.

It depends on the item, but most pieces let you add:

• Names — from a single first name to the whole family
• Special dates — a wedding, a baby's first Christmas, an anniversary
• Photos — on ornaments, frames, signs, and more

The live preview shows every option available for that product.

For the crispest result, upload a clear, well-lit, high-resolution photo. Bright, in-focus images with your subject front and center print beautifully. Small, blurry, or heavily filtered photos may look soft once printed, so we recommend the best-quality original you have.

Yes. The live preview is your approval — what you confirm on screen is what we print. Please double-check spelling, dates, and your photo carefully, since we craft each item exactly as previewed.

Email support@merrykeep.com right away with your order number. If it's within 24 hours of ordering, we can edit it free — that's always the fastest and easiest fix, so a quick preview check before checkout really pays off.

After production begins we can no longer change the details. If the finished item isn't what you wanted because of a typo you entered, you can still return it within 45 days of delivery for a refund — it just needs to come back unused and in its original packaging, with return shipping at your expense. See our Refund & Return Policy.

Email support@merrykeep.com with your order number. You can cancel or edit anything free within 24 hours of placing your order. Once those 24 hours pass, printing has typically started and changes usually aren't possible.

Here's exactly what's possible from the moment you order to the moment it ships:

Because every MerryKeep item is made to order just for you, we send designs into production quickly to keep delivery times short. The 24-hour window gives you time to catch anything while still getting your keepsake to you fast.

Yes — reach out within 24 hours of ordering and we'll correct it free. After that, production has usually begun and the address is set; once your order ships it's locked in with the carrier — so please double-check it at checkout. Email support@merrykeep.com as soon as you spot anything.

Absolutely. You'll receive an email confirmation right after checkout, and a shipping notification with tracking once your order is on its way. If it doesn't arrive, check your spam folder or email us and we'll resend it.

• Free US shipping on orders over $49
• $5.95 flat standard shipping on orders under $49
• $19.95 express shipping (2–3 business days)
• $24.95 flat international shipping (outside the US)
• Free standard shipping on your first US order with an email sign-up code — no minimum

Total delivery time is 7–12 business days, made up of:

• Production: 1–3 business days to handcraft your item
• Standard US shipping: 6–9 business days in transit

Choosing express shipping delivers in 2–3 business days once your item is made. International delivery times vary by destination.

Order by December 7 for delivery before Christmas with standard shipping, or by December 14 with express shipping. During peak seasons like Black Friday and Christmas, production and shipping may add a few extra business days, so ordering early is always the safest bet.

Yes. As soon as your keepsake ships, we'll email you a tracking link so you can follow it right to your door.

Every item is printed and shipped from within the United States. We deliver to addresses across the US, and also ship internationally to 25+ countries for a flat $24.95 (delivery times vary by destination; local customs or import fees are the recipient's responsibility). Made in the USA, start to finish.

Most orders land within the 7–12 business day window. Peak seasons can add a few extra business days. If your estimate has passed, email support@merrykeep.com with your order number and we'll track it down for you.

It's our promise that you'll love what arrives. If an item comes damaged, defective, incorrect, or significantly different from the preview you approved, we'll send a free replacement or a full refund — and you don't need to return the item. Just email us within 45 days of delivery.

Email support@merrykeep.com within 45 days of delivery with:

• Your order number
• A photo showing the issue

That's all we need to make it right, fast.

It depends on the reason.

• Damaged, defective, incorrect or not as previewed: no need to return anything. We'll send your replacement or refund and you keep the original.
• Change of mind, or a detail you entered wrong: yes — email us and we'll send you the return address. The item must come back unused and in its original packaging, and return shipping is your responsibility. There's never a restocking fee, and we refund as soon as your return reaches us.

Because each piece is personalized just for you, a few things fall outside the free-replacement guarantee:

• Minor color differences of about 20% or less from screen to screen (monitors vary)
• Slight variation that's natural to handmade, made-to-order items
• Items sent back used, worn, washed, or without their original packaging

Anything damaged, defective, incorrect, or significantly different from your approved preview is always covered.

Changed your mind, or entered a detail wrong? You can still return the item within 45 days of delivery for a refund — see our Refund & Return Policy. The item must be unused and in its original packaging, return shipping is your responsibility, and we never charge a restocking fee.

Approved refunds go back to your original payment method within 5–10 business days. Timing after that can depend on your bank or card issuer.

Of course. Email support@merrykeep.com and we'll handle any replacement or question quietly so the surprise stays intact.

MerryKeep specializes in personalized Christmas ornaments and keepsakes, including ornaments, signs, wall art, frames, drinkware, lighting, and home décor — all made to be treasured year after year.

Right here in the USA. Every keepsake is made to order and printed & shipped within the United States.

It means nothing sits on a shelf — we craft your item only after you order, personalized exactly as you previewed. That's why we ask you to confirm your details carefully, and why production takes 1–3 business days.

They'll be very close. Every screen and monitor displays color a little differently, so minor differences of about 20% or less are normal and expected. If an item arrives significantly different from your approved preview, that's covered by our 45-Day Happiness Guarantee.

To keep it looking its best for many holidays to come:

• Wipe gently with a soft, dry or slightly damp cloth — avoid harsh cleaners
• Store ornaments wrapped or boxed, away from crushing weight
• Keep pieces out of direct, prolonged sunlight and excess moisture
• For drinkware, hand washing helps preserve personalized designs

Each keepsake is carefully packaged to arrive safe and ready to give. If you have a special request, email support@merrykeep.com and we'll do our best to help.

We accept major credit and debit cards along with popular secure express checkout options, all shown at checkout.

Yes. Payments are processed through encrypted, industry-standard secure checkout, so your information stays protected.

No. Personalization is always free — there are no hidden design fees. What you see on the product page is what you pay.

We share seasonal offers and promo codes throughout the year, especially around the holidays. If you have a valid code, enter it at checkout to see your savings applied before you pay.

Two ways. Spend over $49 and US shipping is free automatically at checkout. Or join our email list and we'll send you a code for free standard shipping on your first US order — no minimum. Under $49 without a code, standard shipping is a flat $5.95.

Email us any time at support@merrykeep.com — include your order number if your question is about an existing order, and we'll be glad to help.