Refund & Return Policy

Every MerryKeep product is personalized and made to order just for you — and we want you to love it. If something isn't right, you're covered for a full 45 days after delivery.

Cancel or edit your order — 24 hours

Changed your mind or spotted a typo? You can cancel or edit your order free of charge within 24 hours of placing it — just email support@merrykeep.com with your order number. Once production begins we're no longer able to make changes.

Our 45-Day Happiness Guarantee

If your order arrives damaged, defective, incorrect, or significantly different from the preview you approved, we'll make it right with a free replacement or a full refund — no need to return the item. Just email support@merrykeep.com within 45 days of delivery with your order number and a photo of the issue.

Returns for any other reason — 45 days

Not quite what you hoped for? You may also return an item within 45 days of delivery for a refund even if there's nothing wrong with it — including a change of mind, or a personalization detail you entered incorrectly. The item must be unused and in its original condition and packaging.

Email support@merrykeep.com with your order number and we'll send you the return address. For these returns, return shipping is the customer's responsibility, and we never charge a restocking fee. We'll issue your refund once your return reaches us.

Exchanges

Would you rather have a replacement than a refund? Tell us in your email and we'll arrange an exchange instead.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days. You'll receive a confirmation email once your refund has been processed.

What isn't covered

  • Minor color differences of about 20% or less caused by different screens and monitor settings — these are normal for printed products and are not considered defects.
  • Slight variations that are natural to handmade, made-to-order items.
  • Items sent back used, worn, washed, or without their original packaging.

Lost or delayed in transit

If tracking shows your order was lost in transit, or your order doesn't arrive within the estimated delivery window (excluding incorrect shipping addresses and carrier exceptions beyond our control), contact us and we'll resend your order or refund you — your choice.

Questions? Email support@merrykeep.com — we typically reply within 24 hours on business days.