Shipping policy
Made to order — in the USA
All items are made to order and printed and shipped from our US facility. Production typically takes 1–3 business days before your order ships.
Delivery time (US)
Standard US shipping takes approximately 6–9 business days after production. Total delivery time: 7–12 business days from the day you order. Express shipping delivers in 2–3 business days once your item is made.
Shipping rates (US)
- Free standard shipping on US orders over $49.
- $5.95 flat standard shipping on orders under $49.
- $19.95 express shipping (2–3 business days after production).
- New email subscribers receive a code for free standard shipping on their first order, no minimum.
International shipping
We also ship worldwide to 25+ countries for a flat $24.95. International delivery times vary by destination, and orders may be subject to local customs or import fees, which are the recipient's responsibility.
Peak season and holiday cutoff
During peak seasons (Black Friday and the Christmas holidays) production may take a few extra business days. Each December we post a holiday order cutoff date on-site — order by that date to receive your keepsakes before Christmas.
Tracking
You'll receive a tracking number by email as soon as your order ships, and you can follow your package anytime on our Track Your Order page. Please allow 2–4 business days after shipping for the carrier's first scan — tracking may not show movement until then; this is normal and doesn't mean your order is delayed.
Address changes
Need to fix a shipping address? Email support@merrykeep.com as soon as possible — we can update it any time before your order ships.
Our On-Time Promise
If your order doesn't arrive within the estimated delivery window (excluding incorrect shipping addresses and carrier exceptions beyond our control), contact us and we'll make it right: we'll resend your order or refund you — your choice. Every order is covered by our 45-Day Happiness Guarantee.
Questions? Email support@merrykeep.com.